Good to know
Answers to frequently asked questions
The discount applies automatically to your cart once it reaches $500 (or the equivalent in your currency) and at least 3 items, all products combined. The tier depends on the total number of items in the cart:
- 3 to 4 items → 4%
- 5 to 9 items → 8%
- 10 to 19 items → 12%
- 20 items or more → 15%
No discount code is needed: your savings appear in your cart in real time.
Each piece is handmade once your order is placed: production takes 2 to 14 days depending on the product, then delivery takes 3 to 7 business days, with a tracking number sent by email. For large quantities, contact us before ordering and we will confirm the production time.
Absolutely. Combine any rugs, poufs, ottomans, pillows, baskets and placemats in one order: the discount tier is calculated on the total quantity of your cart.
If you experience any issue with your order, please contact our customer service within 7 days of delivery. After review, an appropriate solution will be offered. Cancellations are only possible before production starts. Details in our terms and conditions of sale.
Any other questions?
If you would like to know more about us, check our frequently asked questions. Our team is also available to help.